Terms of service
The seller for purchases from OLANE is Collective Commerce HK Limited.
Company number: 77499434.
Last updated: 9 October 2026
Terms of service
These terms apply to purchases from Olane Brand at olane-brand.com. Read them with our shipping policy, return policy and privacy policy. Mandatory consumer rights in your country remain unaffected.
1. Seller and contact
Olane Brand operates from Hong Kong SAR. Correspondence: Olane Brand, 185 Tai Kok Tsui Road, Tai Kok Tsui, Kowloon, Hong Kong SAR. +1 305-780-6456. Email: support@olane-brand.com. Support hours: Monday to Saturday, 09:00-18:00 HKT, excluding Hong Kong public holidays. The correspondence address is not a parcel return address; contact support for return instructions.
2. Orders and contract formation
You must have legal capacity to place an order. An order is your offer to purchase the selected goods. An order-receipt email acknowledges the order; our shipping confirmation accepts it. We may decline an order for a genuine reason, such as unavailable stock, an obvious pricing error, suspected fraud or an unsupported delivery address. If we decline or cancel an order after taking payment, we refund the amount charged to the original payment method. Confirmed orders are supplied at the agreed price; we do not retrospectively increase their price.
3. Product information
We aim to describe products, materials, sizes and colours accurately. Screen settings can affect how colours appear. These variations do not remove your rights where goods are faulty or do not match their description. If we discover a material error affecting your order, we will contact you rather than substitute materially different goods without agreement.
4. Prices, taxes and payment
Prices use the currency displayed for your selected market, for your destination. Displayed prices include applicable sales taxes where required, and the final checkout shows the amount payable before you order. Shipping is currently free to eligible destinations. All taxes and import duties are included in the price; there are no additional customs fees on delivery. Available payment methods are displayed at checkout. Payments are processed through Shopify and the chosen payment provider; we do not store full card details on our own servers.
5. Cancellation and address changes
Contact support@olane-brand.com immediately to request an order change or cancellation. We will confirm whether fulfillment can still be stopped or changed. Once dispatched, interception may be impossible. This logistical limitation does not remove your applicable statutory withdrawal rights, including the ability to send a withdrawal notice before delivery.
6. Shipping and delivery responsibility
Delivery arrangements and estimates are described in the shipping policy. For shipping arranged by us, we remain responsible until you or your nominated recipient receives the goods. We do not transfer that risk merely by handing goods to our carrier. If goods are lost, damaged or misdelivered, we investigate and provide the appropriate remedy. Please supply an accurate address and tell us promptly about errors; your mandatory rights remain unaffected.
7. Returns, withdrawal and refunds
We offer a voluntary 30-day return window in addition to statutory rights. Our return policy explains eligibility, notification and dispatch deadlines, return costs, original-payment refunds and optional forms. For eligible EU/UK online purchases, statutory withdrawal generally requires notice within 14 days after delivery and return dispatch within 14 days after that notice, without a reason. We do not charge restocking fees. Direct size exchanges are not offered; return and reorder instead. Faulty-goods replacements and statutory guarantees are separate and remain available where required.
8. Your account and use of the website
Provide accurate details, protect your login and contact us if you suspect unauthorized access. Do not misuse the site, attempt unauthorized access, introduce malicious software or infringe others’ rights. We may restrict abusive or unlawful use. Suspending an account does not remove rights relating to existing purchases.
9. Intellectual property and reviews
Our site content and brand materials are owned by or licensed to Olane Brand. Personal use is permitted; commercial copying or misuse requires permission. Submit only lawful content you have the right to share. By submitting a review or photograph for publication, you allow us to display it with the review and operate the service. Separate permission is sought where required for additional advertising use. Contact us about content rights or removal requests.
10. Consumer guarantees and liability
Products remain subject to statutory quality, conformity and guarantee rights; they are not sold with those rights waived. Nothing excludes or limits liability that cannot legally be excluded or limited, including applicable liability for fraud or personal injury caused by negligence. No monetary cap or customer indemnity restricts your mandatory consumer protections. Any limitation permitted by law must be applied consistently with your applicable rights.
11. Complaints and applicable law
Contact support@olane-brand.com with a complaint and your order details. We aim to acknowledge enquiries within two business days. Hong Kong law applies except that this choice does not deprive consumers of mandatory protections applicable in their country of habitual residence. You retain access to courts and remedies required by applicable consumer law. An informal complaint process does not suspend statutory deadlines or prevent you from exercising your rights.
12. Privacy and changes to these terms
The privacy policy explains personal-data processing; browsing this site does not by itself constitute consent to all processing or tracking. Updated terms apply to future purchases. Changes do not retrospectively alter the terms agreed for an existing order. Translations should communicate the same rights and obligations; mandatory local consumer requirements prevail.
